I found this message in my inbox…
“I am thinking of having something framed at your Gallery in Odiham, but before I do, I would just like to know a straight answer to this one question.
“What make different from the other options I have?”
I am not interested in any offers or discounts to save money or anything like that. Those things that some places use to try and get your custom aren’t so important to me. I just want to know from you the reason I should choose you and your team above all the others alternatives available to me.
Let me start by saying that what makes us REALLY popular and why so many people come to see us is this…
The majority of our work comes from recommendation and word of mouth.
We are the only framers who offer you a guarantee that when you get your newly framed painting home. So if you get home, hang the item and find you have chosen wrongly we will change if for you once free of charge. We want you to be happy and tell all your friends about us.
Of course, other framers have a guarantee, but not if YOU have chosen incorrectly. Only if they have done something wrong or the product is substandard. This, alongside our exceptional service, is what makes us different.
How and why do we offer this?
Our ultimate goal is to get the frame right first time. So to do this, we will spend as long as it takes talking to you about the room it is to hang in.
Photos are a great resource to us so we can see where the item will hang. We can see where the light comes in, the colours of the walls and what frame will fit your scheme.
We ask you about your likes and dislikes to ensure that we match this with the painting or items essential elements that will make the frame part of the piece.
If even after all of this you are not happy we will change it free of charge*.
We figured out a few years back that when most people come to see us, they are not so worried about all the ‘sales pitch’ on why to have an item framed correctly. Sure they want to know its top quality, but they want it to look the very best it can in their home.
The questions that we ask show that we care about this as well and our reputation means that people know that they will get excellent service. Here at The Frame we use the best quality products, can turn around a framing project swiftly and provide good value for money. For those that have no idea what they want we give you as much help as needed to chose wisely using all our 22 years of experience.
So we have created a place where you can come with confidence and with a warm welcome, to choose a frame perfect for your treasured items.
We hope to see you soon..
We are very happy to announce that we have been awarded 'UK Art Retailer of the Year' at the prestigious national Art and Framing Industry Awards 2017. This follows winning in the same category in 2015, and becoming a finalist in 2016! Established in 1993, the Art and...