Gallery open 9.30am – 5.00pm, Tuesday to Saturday

Made to measure & ready made framing and original art, prints & gifts

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01256 701082

Terms & conditions

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use The Frame Gallery if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice and any or all Agreements: “Client,” “You,” and “Your” refer to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company,” “Ourselves,” “We,” “Our,” and “Us,” refer to The Frame (Odiham) Ltd. “Party,” “Parties,” or “Us,” refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services/products, in accordance with and subject to, prevailing law.

Licence

Unless otherwise stated, The Frame Gallery and/or its licensors own the intellectual property rights for all material on The Frame Gallery. All intellectual property rights are reserved. You may view and/or print pages from The Frame Gallery for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  • Republish material from The Frame Gallery
  • Sell, rent or sub-license material from The Frame Gallery
  • Reproduce, duplicate or copy material from The Frame Gallery
  • Redistribute content from The Frame Gallery

Product Information

The Frame Gallery strives to ensure accuracy in the description and depiction of our products. However, we do not warrant that product descriptions or other content on this site are accurate, complete, reliable, current, or error-free. If you discover any discrepancies or errors, please contact us immediately for rectification.

Pricing and Payment

All prices listed on The Frame Gallery website are in GBP (British Pounds) and are inclusive of VAT (Value Added Tax) unless otherwise stated. We reserve the right to modify prices at any time without prior notice. Payment is processed securely through Stripe. By providing your payment information, you agree that you are authorised to use the designated payment method and that you authorise us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable taxes and other charges).

Shipping and Delivery

The Frame Gallery aims to process and dispatch orders promptly. However, delivery times may vary depending on the shipping method and destination. We are not liable for any delays caused by the shipping carrier or customs clearance processes. Once your order has been dispatched, you will receive a confirmation email with tracking information. Please ensure that the shipping address provided is accurate and complete to avoid delivery issues.

Returns and Refunds

We want you to be completely satisfied with your purchase from The Frame Gallery. If for any reason you are not satisfied, please contact us within 14 days of receiving your order to request a return or exchange. Items must be returned in their original condition and packaging. Please note that personalised or customised items may not be eligible for return unless they are defective or damaged. Refunds will be issued to the original payment method within 7 days of receiving the returned item(s).